Return Policy

Return Policy

 

RETURN POLICY :

Our goal is our customers’ satisfaction. Since we stand behind our products, we want our customers to enjoy their shopping. In case you’re not satisfied with an item, you can return it in its original condition within 7 days of receiving your order. To exchange or return merchandise, please email us at info@galleria-gni.com. You will need to indicate the reason for return or exchange and the action to be taken such as exchange or refund. We will send you an authorized email for return confirmation. Merchandise returned without a valid or active RMA number will be refused and shipped back to the customer at their expense. Shipments that are refused by the customer are considered returns. Clearance products are considered as FINAL SALES. Therefore, NO REFUND OR EXCHANGES. After inspecting to ensure all items are in perfect condition, payment will be refunded. Online purchases cannot be returned without a receipt or proof of purchase.

RETURN POLICY FOR LINENS :

To avoid having to return linens, please request a fabric swatch and review our size chart before placing your order. Special or Custom Made Bedding : The items with “Special” or “Custom Made Bedding” annotation are non-refundable and cannot be exchanged because they are made or ordered specially for you. These items are not shelved within our store or by the factory where they are made. If you are unsure of the colors, you can always request a fabric swatch. If you have any questions, please feel free to contact us by email at info@galleria-gni.com or by phone on 1-877-760-0073 .

Hygiene Issues : For hygienic reasons, we cannot accept returns on opened package which includes anything that has been washed or used. Also, for the same reasons, we do not accept returns on any duvets, pillows or featherbeds. No returns and refunds are allowed on custom orders, which include custom measurements, custom stitch colours and non-regular stock items.

 

RETURN POLICY FOR FURNITURE  :

All regular priced furniture items that are stocked in our warehouse are able to be returned within 7 days of receipt. Your refund will be reduced by a restocking fee equal to 15% of the purchase price. Shipping and Delivery fees are not refundable and customer is responsible for paying the shipping fees to have the item(s) returned to GNI. All clearance furniture and floor models are also final sale and are not eligible for return. All custom and special orders are non-cancellable and non-returnable.

Damaged Shipments We package all of our products well so they arrive on your doorstep snug, safe, and secure. However, if your items have arrived damaged, please send us pictures and a description of the damages, we send you replacements. To help us protect you and your merchandise and enable us to make a claim on your behalf if items are lost or arrive damaged due to transport, it is important that you inspect all merchandise carefully upon delivery before signing the “Proof of Delivery” receipt. Signing a Proof of Delivery receipt without indicating any damages will free the transporter of all responsibility regarding loss or damage to your goods and prevents us from filing damage claims on your behalf.

 

NON REFUNDABLE FEES FOR ALL ITEMS :

Shipping and handling charges are non-refundable. For orders that have Free Shipping, you will be reimbursed for the returned product value, less the cost of shipment of the original order. Also, the cost of shipping of any returned item will be paid by the customer. If you have any question regarding the above please email us at info@galleria-gni.com

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